- Shipping & Returns
Shipping & Returns
Order processing and delivery times may lengthen during busy periods, such as Christmas.
Our offices and warehouse will be closed over the Christmas and New Year period from Friday 20th December 2019 to 13th January 2020. We appreciate your patience and understanding through times where our team are away and unable to respond to e-mails or process orders.
Shipping (within Australia)
We will process your order within 1 - 3 Business days of receiving payment and then post via standard post.
Delivery times will vary depending on your location, but will usually arrive within five to seven working days.
Shipments within Australia incur no shipping charges for all orders over $30.00 regardless of order size or value. Orders under $30.00 will be charged a flat $7.00 rate regardless of size or weight.
We will process your order within 1 - 3 Business days of receiving payment. Then your order is posted via international post.
Delivery times will vary depending on your location, but will usually arrive within ten working days.
Shipping costs internationally are charged at a flat $9.90AUS rate regardless of size or weight.
Returns & Refunds
All Gecko products are covered by a 12-month replacement warranty in the event of failure or faulty workmanship. If you are not completely satisfied with your order when it arrives please notify and return to Gecko within 30-days and we will offer a full refund or replacement product to the same value. Return postage costs will be covered by the customer.
If you have purchased an incorrect item or have changed your mind, Gecko can not offer an exchange if the item has been opened, handled, or shows signs of physical damage to the packaging. Gecko can, however, offer a refund for change of mind (if the product is unopened and sent back to us) to the value of the product purchased, minus any shipping costs. If you have changed your mind and wish to return your item, please contact Gecko Gear at email@example.com.