100% Satisfaction guarantee.
Every item we sell comes with our 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives please notify and return to Gecko within 30-days and we will offer a full refund or replacement product to the same value.
PLEASE NOTE: If you require an exchange, we can only accept your item back if it is in original, unopened and sellable condition, your item must not have visible packaging damage due to being opened and/or handled.
Warranty Policy - For Australian Consumers Only
Powermove Distribution provides its accessory range of products with a 1 Year back to base warranty:
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.
The warranty offered is in addition to other rights and remedies offered under consumer law. The conditions contained in this warranty apply to purchases made within Australia only.
Purchases made outside of Australia are covered by the warranty procedures and policies that comply with each respective place of purchase.
Conditions of warranty:
a. The consumer must retain proof of purchase for the warranty period.
b. The warranty period is valid for 1-year from the original purchase date.
c. The warranty applies only to defects in material or workmanship that occur during normal use of the product.
d. The warranty is a ‘back-to-base’ warranty meaning the consumer is responsible for the costs associated with returning the product to their place or purchase or to Powermove Distribution.
e. The consumer must return the goods, original packaging (where feasible) and proof of purchase to make a warranty claim.
f. If a replacement product is supplied the warranty period applies to the balance of the warranty period from the original purchase date.
The warranty does not cover:
a. Failure that has occurred as a result of accident, abuse or mis-treatment.
b. Goods that are damaged as a result of other third party products.
c. Any misrepresentations given that are not covered by the warranty.
Warranty claim procedure:
a. The consumer must return the goods as per the requirements stated in ‘conditions of warranty’ section d & e.
b. If the consumer is unable to return the goods to the place of purchase they can send the goods with the required packaging and documentation, along with their contact details including address, phone number and e-mail to:
28 The Gateway
Broadmeadows, Vic 3047
Ph: 03 9358 5999
Fax: 03 9357 1499